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General conditions
Cookies Policy
Privacy policy
Legal Notice
These terms are applicable to all reservations, bookings and agreements for accommodation of any kind made by (“the Customer “) and Guest365 or any of its subsidiary companies or associated companies which may be referred to individually or collectively as “the Operator” or “Guest365” or “Guest365.co.uk” in these terms and conditions and booked through any website operated by Guest365 or any of its subsidiary companies or associated companies including but not limited to Guest365.co.uk.
Once a booking has been accepted by the Operator, a contract exists between the Customer and the Operator and making a booking by the Customer indicates acceptance of these Terms and Conditions by the Customer.
Amendments To Terms & Conditions
These terms may be subject to change at any time and without notice. Prior to your check-in, please consult the website for the most up-to-date amendments.
Website Use And General Terms & Conditions
Use of this website, is subject to the terms and conditions outlined below. By using this website the Customer agrees to be legally bound by these terms and conditions.
This website is created and maintained in the United Kingdom. Care has been taken to ensure the information provided in this website is accurate and complies with laws & regulations applicable to the United Kingdom..
Links that feature on the websites include links to other sites which we believe may be of interest to you. By providing these links we are not endorsing or recommending such sites or the services or material provided by them. We therefore accept no responsibility for the content of these sites. All rates quoted are subject to availability and alteration.
All discounted rates quoted are limited offers and subject to availability and may be subject to a minimum night stay.
While every effort has been made to ensure the accuracy of all information, The Operator does not accept liability for any errors or omissions and reserves the right to change information and descriptions of listed accommodation and products.
Site Use
The website is intended to assist the consumer in determining the availability and booking of accommodation. Apart from printing information in connection with your travel, you are not entitled to reproduce, replicate, sell, resell or otherwise exploit the website listed above unless we provide you with prior written permission to do so.
Use of the websites are restricted to people over the age of 18, who can enter into binding contracts.
Online Bookings And 3rd Party Websites
Please note that different terms, conditions & cancellation policies may exist in relation to online bookings made via Booking Agents and affiliate websites.
Payment Arrangements And Credit Card Payment Processes
Guests will be asked for full payment upon booking. While Guest365 accepts all major credit cards and debit cards, credit and debit card transactions will be charged at the local currency rate, and Guest365 does not accept responsibility for additional costs that may be incurred.
Guest365 cannot process any payment on-site.
Cancellations
- Cancellations must be made online or via e-mail in accordance with the cancellation policy set out in the booking confirmation email. Confirmation of cancellation will be sent to you via email.
- Guests who pay on a fully flexible rate can cancel online (in accordance with cancellation policy) and will be refunded to the credit or debit card used to make the booking as per the issuing bank’s policy. Typically this may take between 5 -10 working days, however some banks may take longer.
- Cancellations are not permitted on “Non-refundable” rates.
- If a customer fails to arrive or does not cancel within the cancellation policy time – they are treated as a “No Show” and the full amount will be charged and is non-refundable.
- The Customer agrees that the above cancellation charges are a fair and genuine estimate of the loss that the Operator would incur on the cancellation of a booking.
We strongly recommend that all Customers obtain appropriate travel and personal insurance cover.
Accommodation Amendments By Guest365
Whilst all reasonable efforts have been taken by Guest365 to ensure that bookings made under this Agreement are able to proceed, we reserve the right to relocate any booking to accommodation of similar size and standard in the locality. The Customer acknowledges that Guest365 accept no liability for any loss or damage suffered by or caused to the Customer as a consequence of the relocation.
In exceptional circumstances the Operator may find it necessary to cancel your booking. If this occurs the Operator will refund any sum the Customer has paid which shall constitute a full and final settlement of any liability the Operator may have to the Customer as a result of such cancellation.
The Operator will not be liable for any delay, loss, damage or expenses incurred if your booking needs to be altered or cancelled, if it is unable to perform its contractual obligations as a result of events beyond its reasonable control, which shall include but not be limited to events such as war, civil strife, terrorist activity, labour disputes, natural or man-made disaster, fire, flood, and adverse weather conditions.
Alterations To Booking Requested By Customer
If a Customer wishes to alter their booking (e.g. change the dates of stay or the accommodation requested), Guest365 cannot guarantee that it will be able to do so and it accepts no liability for any loss, damage or additional expense that may be incurred in these circumstances.
While amendments are not permitted with Non-refundable Rates, they are possible with Standard bookings depending on availability, if requested at least 48 hours prior to arrival. Additional costs may be incurred if the cost of accommodation on the new nights varies from the previous booking. All amendment requests must be received in writing.
Identification, Security Deposits For Damage, Extras And Cleaning
The Operator reserves the right to charge a Security Deposit per person upon booking. If so, it will be fully refunded upon departure once all is in order with the apartment and its contents and no disturbance has taken place. Security Deposits held on a credit card (via a pre-authorisation) or charged to a debit card will be refunded as per the issuing bank’s policy. Typically this may take between 3-10 working days, however some banks do take longer. The Customer hereby gives consent to the Operator to apply to the Customer’s credit card all reasonable charges incurred which may not be covered by the Security Deposit.
Properties sleep only the maximum number of guests listed on the description. Extra guests will not be permitted on the premises. Failure to comply may lead to the immediate cancellation of the booking. Should further guests need to be added to the reservation, this will need to be requested in writing and is subject to approval.
Check-In And Check-Out Requirements
Apartments will usually be made available from 3:00 pm on the day of arrival.
By prior arrangement early and late check-ins can be arranged. Please note a check in surcharge will apply and will need to be settled prior to arrival.
Unless otherwise agreed in advance, all apartments must be vacated by 11:00 am on the day of departure.
By prior arrangement late check-outs can be arranged. Please note a check-out surcharge will apply. For all check-outs after 3:00 pm, an additional night’s accommodation will apply.
Facilities/Services Included In The Price
All apartments come fully furnished and include a kitchen equipped with appliances, cutlery, crockery, and kitchen utensils.
Only very basic toiletries are supplied to the apartment and guests are reminded to bring their own.
No items may be removed from the apartment.
All prices quoted are inclusive of bed linen & towels, and internet.
The price quoted includes a cleaning service fee. This is not a typical hotel cleaning service where the apartments are cleaned daily. For longer stays, we offer the possibility of arranging extra cleaning. This must be requested and is subject to surcharge.
Liability For Damage To Or Loss Of Customer’s Property
Unless negligence by the Operator is established by an independent body or a court of law, the Operator will not be held liable for injury to person, loss of, or damage to any property of any Customer or person staying at or visiting the apartments and or its general facilities and area.
The Operator does not provide insurance for personal effects. Vehicles parked in the Operator’s car-parks recommendation are done so at the risk of the Customer.
We strongly recommend that guests make their own arrangements for travel & motor insurances to cover any such losses.
Liability For Damage To Or Loss Of Guest365 Property
The Customer is responsible for taking reasonable care of the property and its contents while staying with Guest365.
The property and all equipment, utensils, furniture etc. must be left clean and tidy at the end of your stay, or charges may be applied.
Customers are reminded to lock the property and close all doors and windows when leaving the apartment. All keys should be returned to the specified location. Lost keys are subject to a surcharge which the Customer is liable for.
Except in the case of normal wear and tear you are responsible for any damage to the apartment or its contents during your stay which has occurred due to the negligence, wilful default or irresponsible behaviour on the part of yourself or those occupying the apartment or their guests. Any damage must be reported to Management without delay.
Use Of Guest365 Property And Quiet Enjoyment For All Guests
We would ask you to please respect other guests and our neighbours in relation to noise.
The use of any Guest365 Property for the purpose of conducting business of any kind, without written consent of Guest365 Management, is expressly forbidden.
The Customer shall do nothing in the accommodation which is a breach of the law.
The Customer shall not at any stage cause a nuisance of any kind or behave in an anti-social manner to fellow guests, neighbours or staff members.
Guest365 grants the use of its property solely for appropriate, legal, personal use.
Guest365 expressly forbids entry to its property to any persons other than those listed under the relevant booking.
Guest365 and the Customer agree that no tenancy rights accrue as a result of the usage of property.
The Customer may not re-let/sublet the property to any other third party.
Guest365 reserves the right to refuse a Customer entry and accommodation if, on arrival Management reasonably considers that the guest is under the influence of drink or drugs, or is behaving in a threatening, abusive or otherwise unacceptable manner.
Guest365 operates a strict No-Party policy. The maximum number of people per apartment should not be exceeded and noise levels must not cause a disturbance to other guests. Additional charges will be levied on a Customer’s account if there is evidence of a party having taken place.
The maximum apartment occupancy is set out on your booking confirmation.
Guests shall comply with all reasonable rules and procedures in effect at the property.
If during the course of a stay, the Operator receives serious complaints about the Customer and/or the Customer is in breach of the Terms and Conditions, the Operator reserves the right to terminate the Customers stay without notice and without any obligation to refund any monies.
No Smoking Policy And Candles Policy
All Guest365 apartments are by law non-smoking properties. A charge of £200 per night will be applied in the event smoking has occurred in the apartment. Use of candles or any naked flames in the apartments are a fire hazard and are strictly prohibited.
Access To The Apartments By Management
The Management and its authorised personnel may at any time access the apartment for the purpose of inspection of the apartment, and to carry out repair or maintenance work. The Customer is entitled to be present during access times, however the Management reserves the right to enter the property at any time without the Customer being present.
Complaints
Guest365 warrants to use all reasonable efforts to ensure that the Customers’ chosen accommodation is properly arranged and is of a good standard.
If not happy the Customer should immediately notify the Operator of any complaint, and in any event no later than 12 hours after your arrival. If the Operator is found to be in breach of this warranty and cannot rectify the problem, the Operator will at its option either provide you with a replacement apartment (if reasonably practicable) or a partial refund of the price paid.
Under no circumstances shall the Operator’s liability to the Customer exceed the amount paid to it for the rental period.
Child Policy
Guests under the age of 18 years must be supervised by at least one adult per apartment.
Children under the age of 2 are allowed only in specific properties. The Customer must inform the Operator of the specific age of the children at the time of booking to ensure the suitability of the property as some of our properties do not allow under 18 year olds to stay.
Pets
No pets, of any kind, are allowed in the apartments with the exception of service dogs.
Law
These terms and conditions shall be interpreted under UK law except as otherwise provided by convention or applicable law and shall be subject to the jurisdiction of the UK Courts.
These terms and conditions are applicable unless they are inconsistent with the applicable law in which event the applicable law shall prevail. If any of the provisions of the terms and conditions are invalid under any applicable law, then the other provisions shall nevertheless remain valid to the extent that the remaining provisions are capable of standing without the provision or provisions ruled invalid.
Sale Of Third Party Products And Services
The third party suppliers providing products or services available on this website and for our properties are independent contractors and not agents or employees of Guest365 and to this effect, is not liable for the acts, negligence or misconduct of any such supplier or for any personal injuries, death, property damage or other damages or expenses resulting therefrom or otherwise arising from your booking of a product or service or your use of a product or service.
A cookie is a file that is downloaded to your computer when you access certain websites. Among other things, cookies allow a website to store and retrieve information about your browsing habits or your device and, depending on the information it contains and the way you use your computer, may be used to recognise you.
Cookies are essential for the operation of the Internet, providing countless benefits for the provision of interactive services, and facilitating the navigation and usability of our website.
The information that we provide below will help you understand the different types of cookies:
TYPES OF COOKIES
DEPENDING ON THE ENTITY IN CHARGE
- First-party cookies: These are collected by the editor to provide the service requested by the user.
- Third-party cookies: These are collected and managed by a third party, so they cannot be considered as first-party.
DEPENDING ON THE TIME ENABLED
- Session cookies: These collect data while the user is browsing the website in order to provide the requested service.
- Persistent cookies: These are stored in the terminal and the information obtained will be used by the entity in charge of the cookie to provide the requested service.
DEPENDING ON THEIR PURPOSE
- Technical cookies: These are necessary for users to efficiently browse the website.
- Personalisation cookies: These enable the characteristics (language) for the user to browse the website.
- Analytic cookies: These give the provider an analysis of the user's browsing behaviour in order to monitor the use of the website and to produce statistics about the most visited content, number of visitors, etc.
- Advertising cookies: These allow the editor to include advertising space on the website, according to its content.
- Behavioural advertising cookies: These allow the editor to include advertising space on the website according to the information obtained through the user's browsing habits.
Necessary cookies
Necessary cookies help make a website usable, activating basic functions such as page browsing and accessing secure areas of the website. The website cannot function adequately without these cookies.
Preference
Preference cookies allow more advanced functionality and a more personalised experience of our website. For example, they inform us of the pages that you have visited in order to access what you are looking for more easily.
Analytics
Analytics cookies help website owners understand how visitors interact with the website by gathering and giving information anonymously.
Marketing
Marketing cookies are used to track visitors on a website. The reason for this is to show relevant and attractive advertising for the individual user, and as such, making it more valuable for editors and third-party advertisers.
According to the provisions of Article 22.2 of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, COMPANY NAME would like to inform users about the cookies used on our website:
TYPES OF COOKIES
First-party cookies: YES
Third-party cookies: YES
Session cookies: YES
Persistent cookies: YES
PURPOSE
Technical cookies: YES
Personalisation cookies: YES
Analytic cookies: YES
Advertising cookies: YES
Behavioural advertising cookies: YES
Google Analytics: This service stores cookies for the statistical analysis of traffic and number of visits to this website. By accepting analytics cookies, you are giving your consent for Google to process information about you. Therefore, to exercise any right in this regard, you must communicate directly with Google.
In the case of cookies from Google Analytics, the company stores cookies on servers in the United States and agrees not to share data with third parties, except where necessary for purposes of system functionality or when required by law to this end. Google certifies that it does not store your IP address.
Google Inc. is a company that adheres to the Privacy Shield Framework, which ensures that all data transferred shall be processed with a level of protection in accordance with European regulations. You can find detailed information about this subject on the following link: https://support.google.com/analytics/answer/6004245?hl=en
If you wish, you may use the Google Analytics Opt-Out Browser Add-on, and through its settings, analytic cookies for this service may be rejected in all browsers. You can find more information about this at the following link: https://tools.google.com/dlpage/gaoptout?hl=en-GB
Likewise, COMPANY NAME hereby informs the user that they may configure their browser to alert them when cookies are received, and they may, if desired, prevent them from being installed on their hard drive.
Below are the links for different browsers in order to carry out this configuration:
Firefox: https://support.mozilla.org/en/products/firefox/protect-your-privacy/cookies
Chrome: https://support.google.com/chrome/
Internet Explorer: https://support.microsoft.com/en-GB
Edge: https://support.microsoft.com/en-GB
Safari: https://support.apple.com/en-gb/guide/safari/welcome/mac
Opera: https://help.opera.com/en/latest/web-preferences/#cookies
Click here to change your cookie settings.
Privacy Policy
This privacy policy has been compiled to better serve those who are concerned with how Personally Identifiable Information is being used online. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
What personal information do we collect from the people that visit our website?
When booking or registering on our site, as appropriate, you may be asked to enter your name, email address, postal address, phone number or other details to help process your reservation.
When do we collect information?
We collect information from you when you make a reservation, send us a request, subscribe to a newsletter or enter information on our site.
How do we use your information?
We may use the information that we collect from you when you:
- make a reservation,
- send us a request,
- sign up for our newsletter,
- respond to a survey or marketing communication,
- surf the website, or
- use certain other site features
in the following ways:
- to improve our website in order to better serve you.
- to quickly process your transactions.
We collect your email address in order to:
- send information, respond to enquiries, and/or other requests or questions,
- process reservations and to send information and updates pertaining to orders,
- send you additional information related to your product and/or service.
How do we protect visitor information?
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.
All credit card transactions are processed through a secure gateway provider and are not stored or processed on our servers.
Third Party Disclosure
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others' rights, property, or safety.
Third party links
At this time, we do not include or offer third party products or services on our website.
Questions
Should you have any questions regarding this privacy policy, you may contact us using the contact information in the footer of the site, or via the form on the “Contact Us” page.